What is a WhatsApp chatbot?

A WhatsApp chatbot is a computer program that can automatically respond to messages received on WhatsApp. These chatbots can operate continuously, and can handle multiple interactions with different people simultaneously. They are commonly used to automatically address inquiries and supply information related to a business or its offerings.

A WhatsApp chatbot can be a useful tool for businesses and organizations that want to provide 24/7 customer service. This can be particularly useful for businesses that operate globally or have customers in different time zones. With a chatbot, customers can get help or information whenever they need it, without having to wait for human customer service representatives to be available.

Another reason to use a WhatsApp chatbot is to automate repetitive tasks. For example, a chatbot can be programmed to answer frequently asked questions, take orders, or even make appointments. This can free up human customer service representatives to focus on more complex issues, and improve the overall efficiency of the business.

Finally, WhatsApp chatbots can also be used to gather information from customers. For example, a chatbot can be used to conduct surveys, gather feedback, or even collect personal information such as contact details. This can be a useful tool for businesses to understand their customers better and improve the customer experience. Additionally, WhatsApp chatbots can be integrated with other systems, such as e-commerce platforms, to streamline processes and improve the customer experience.